Hey everyone, if you don't know me I'm Cephalon Scientia, a volunteer admin and developer on this wiki for less than a year already. This past Memorial Day weekend, I was invited by Fandom to travel to Los Angeles, California to join other Fandom staff, wiki representatives, and wiki admins from all around the world to their Community Connect 2022. During Connect, we attended seminars, breakout sessions, and casual conversations about the future of the Fandom platform and branding as well as giving direct feedback on how Fandom can improve their support for wiki communities like this one.
As a disclaimer, I will only talk about what is relevant to this wiki's community and admins. There were a lot of additional fluff and fun events that happened during Connect that I'm sure you guys don't really care about, so let's cut to the chase.
- Last updated: Thu, 23 Jun 2022 22:50:51 +0000 (UTC) by User:Cephalon Scientia
If you are short on time or can't be bothered to read everything, at the very least glance over these important sections since they are relevant regardless of what type of Fandom user you are:
- #Improving Mobile Experience and Editing On Mobile
- #Monetization and Advertisements
- #New Fandom Engagement Experiments
- #Planned Fandom Product: "FanHub" - Personalized feed of your favorite fandom communities
If you are more involved in this wiki and the wiki's community then these might be of interest to you:
- #Improving Discussions
- #New and Improved Creator Tools
- #New Fandom Program: "Fandom Stars" - Recognition program for prolific and valued contributors to Fandom wikis and the Fandom platform
For giving feedback to Fandom see #Community Feedback or make a comment on this blog so I can redirect your concerns.
Fandom's theme for this year is "The Next Frontier". After migrating all of their wikis to the Unified Community Platform (UCP) and Unified Community Experience (UCX) from 2019 to 2021, they are now starting to focus their engineering efforts to create new tools for editors and admins alike to enhance wiki content and improve moderation in user-generated content across all Fandom wikis. This is in addition to strengthening the core suite of editing tools and experiences currently offered by Fandom like their
VisualEditor Source Editor.
They are also renewing their focus on the gaming community and gaming wikis after acquiring Gamepedia from Curse LLC in late 2018, eyeing on "Four Facets of Gaming":
It is unknown what exactly Fandom will do in regards to gaming wikis but they recently hired Breanna Freeze (User:Bfreeziepop) as Senior Community Manager for the Gaming vertical and are increasing their involvement on their Twitch channel (https://www.twitch.tv/fandom).
- As of 22:50, 23 June 2022 (UTC), Fandom are hiring part-time contractors to help expand wiki partnerships with indie game developers: https://community.fandom.com/wiki/User_blog:HeyTots/Indie_Game_Wiki_Specialist_Contractors_Wanted.
The first of new tools include the long awaited and highly requested Interactive Maps which was just released last April as a successor to the old Wikia Maps. With Interactive Maps, readers can navigate and interact with markers on a static image, clicking on these markers will open a simple text tooltip on that location. All maps on a particular wiki can be found on their Special:AllMaps page. See Help:Interactive Maps for a guide on how to create and manage these interactive maps.
Plains of Eidolon
Here is a sample of an interactive map on the Plains of Eidolon location:
Here is a sample map for the Focus school:
Historically speaking, Fandom Discussions (e.g. https://warframe.fandom.com/f) have not changed much since they replaced Forums in 2016. Fandom is looking to add more moderation tools and features to modernize the module:
- Expanded Abuse Filter to apply to Discussions, UCP Message Wall, and UCP Article Comments
- Post history for posts and replies (includes UCP Message Wall and UCP Article Comments)
- And hopefully more based on your #Community Feedback!
- See official announcement made on 2022-06-09:
- Pearson, Jennifer (2022, June 9). New Discussions Moderation Tools, Including Discussions AbuseFilter, Are Coming This Year. Fandom. Accessed 2022-06-15. Archived from the original on 2022-06-15.
Note that these changes will affect a very small minority of users in the Warframe community as only ~1% of daily visitors to this wiki viewed Discussions at least once and an even smaller number of users are active in Discussions or the comment sections.
Improving Mobile Experience and Editing On Mobile
Around 40-50% of mobile wiki readers are responsible for this site's traffic. As such, there is a growing need to improve the user experience on mobile and devices with small viewports. Fandom realizes this and promised to make:
- Quality of life changes to mobile editing using the default MediaWiki mobile editor
- Making it easier to undo and revert changes on mobile
- Article preview on mobile
- Page history on mobile
- Mobile Theme Designer for admins
- Customizable mobile skin to fit wiki's theming
- Support both light and dark themes
- Streamlining customization process without tinkering with CSS/JS
- And hopefully more based on your #Community Feedback!
New and Improved Creator Tools
After migrating both Fandom and Gamepedia wikis to a unified wiki platform, Fandom is promising to add more wiki-oriented features to improve the editing experience through their Creator, Admin, Tools, and Staff (CATS) engineering team.
- Improved moderation tools in Discussions such as having Abuse Filter apply to posts
- Quality of life changes to mobile editing like being able to preview edits and view history of articles
- Making it easier to perform moderation actions on mobile like reverting edits or blocking users
- More customization and moderation tools to Interactive Maps:
- Custom icons for categories and map markers
- Image support in marker tooltips
- Wikitext support in tooltip text
- Ability to report markers
- Able to use existing images uploaded to the wiki as maps
Possible new creator tools (may start working on these by end of 2023):
- Family trees
Bug fixes already accounted for:
- Permissions cleanup
- Phalanx - Fandom's global blocking and spam control system
- User blogs and blog comments
- Interactive Maps
- Theme Designer
- Abuse Filter
Features with bugs to be fixed:
- Visual Editor (the extension)
- Visual Editor Source
- Community page (e.g. Special:Community)
- ListUsers (e.g. Special:ListUsers)
- Create New Wiki tool (e.g. https://createnewwiki.fandom.com/wiki/Special:CreateNewWiki)
- Staff Tools
MediaWiki Extension Requests and Reviews Returns
In the near future, Fandom will allow all wikis to request new MediaWiki extensions not available in MediaWiki Core to further enhance the individual wiki experience. This was previously only available to Gamepedia wikis before UCP. They will review extension requests on a quarterly basis and will provide an explanation to why an extension is rejected instead of just saying "no".
The WARFRAME wiki may look into requesting the following extensions (no guarantees):
- Manual:Managing data in MediaWiki - Replacing our
/datasubpages with a more complete database system rather than hacking Lua tables to store structured data. May open up to data localization (L10n) for our international audience.
- Extension:Graph - Embedding Vega-based graph visualizations
- Extension:External Data - Allow pages to query for data in external URL endpoints
- Extension:Diagrams - Embedding GraphViz diagrams such as those generated by Module:DependencyGraph
- Extension:StructuredDiscussions - Improving Talk pages with an accessible forum-like discussion flow
- Extension:ArticleFeedbackv5 - Article feedback form that readers can submit (alternative to existing comment sections)
- Extension:FlaggedRevs - Turning wiki into a Content management system (more so for Module pages where code review is desperately needed for code stability)
- Extension:Popups - Page previews on hover over a wikitext link used on Wikipedia and other Wikimedia projects (this may conflict with our Module:Tooltips as seen on https://warframe.huijiwiki.com/wiki/伤害_2.0)
- Extension:ContentTranslation - Translation tool for localizing article content to other languages
- Extension:Thanks - "Thank you" notifications for edits to praise contributors
- Extension:RevisionSlider - Slider interface for viewing differences in page revisions
- Extension:TemplateStyles - Allows templates to have custom stylesheets outside of MediaWiki:Common.css for further modularity
- Custom MediaWiki extensions for this wiki?
- Desmos graphs integration for the math-heavy areas of WARFRAME?
- CSS preprocessor?
Monetization and Advertisements
Auctioning advertising space ("real-estate") on the site is one Fandom's main revenue streams to fund their investments, development, hosting, and etc. to grow as a business. Fandom's Ad Products team utilizes A/B testing to benchmark new "ad units" (i.e. an ad type or format) before formally deploying its use throughout the site. During testing, they collect metrics such as page views, time that a user spent on the site, and bounce/return rate to determine an ad unit's performance in successfully converting a reader into a customer. According to Andy Keum, head of Ad Products, there are 20-30 new ad units in development, some include:
- Countdown clock
- Ticker ad that scrolls from right to left at the top of the screen
- Sponsored content area
Their Ad Products team is continuously iterating and testing to ensure they strike the right balance between ad engagement for their business partners and user experience for Fandom users. They also researching the "best model for showing the right ad to right person, in the right context, at the right time" using data science so "as a user, as a fan, you are not being bombarded with the same ad over and over again or you're being shown ads that are more relevant". As a reader, you can report bad and inappropriate advertisements using this link: Help:Bad advertisements.
Other notable details:
- In-content ads perform "decently well" according to Andy
- Some geographical areas see better ad unit performance compared to others, thus different locations may see different ad types
- They just recently started looking into video ads through Fandom's video player (like in the past month or so)
- Privacy is a huge topic of concern for the Ad Products team since Fandom does track user activity and they have to comply with regulations.
- They are also open to expanding their business into e-commerce but they have no definitive plans on this idea
- Admins did bring up concerns on ads shifting article content when they load in and taking up content "real-estate":
- If you are logged in with a Fandom account, you already see fewer ads (since there was historical feedback on ads disrupting the editing experience)
- Andy prefaced his answers as hypothetical solutions:
- Fandom may use some metric like page views and user contributions to deliver a "more or less ad-free option". His team doesn't know if this is a viable solution without proper analysis.
- Different types of engagement on a page may determine the level of ad density since in some contexts it doesn't make sense to have certain types of ads since they may be too disrupting.
- There was a question on monetary compensation for labor done by wiki admins/moderators/editors and Fandom's response was that they are looking into meaningful ways to reward community members for their contribution to fandoms and wikis
Discussion on Compensation
New Fandom Engagement Experiments
Over the past few months, if you are an anonymous or logged out user, you may have seen new (and likely temporary) navigation features while browsing Fandom wikis such as an "Others like you also viewed" module at the end of articles. These are from Fandom's A/B testing of features meant to increase user engagement and retention on their site. They follow three themes:
|Guide Users Through Fandoms||
Fandom uses metrics to measure user engagement on their platform like:
- Average pages viewed per session
- Desktop and mobile click rate on a particular module
- Average time spent on site in a single session
- Completion rate of specific modules (e.g. finishing a poll)
Note that these are only available on wikis that want to have Fandom's interactive features (i.e. these are wiki dependent):
- Timed Quizzes under Fandom Trivia section on https://naruto.fandom.com/wiki/Narutopedia:About
- Interactive Videos (spiritual successor to the old Featured Videos) such as the one showcased on community:User blog:Idekmandy/DC Database Interactive Video Reveal
New Fandom Program: "Fandom Stars"
In 2021's virtual Community Connect, Fandom announced a new creator recognition program based on the retired Wikia Stars to recognize active and productive community members on the Fandom platform (similar to WARFRAME's Creator Program and the idea of "software/product champions"). See https://www.fandom.com/fandom-stars/ for official details.
In short, it is an application-based and merit-based program reserved for individuals who have demonstrated prolific and positive contributions towards wiki/fandom communities and want to expand their influence to help like-minded individuals. Their responsibilities as community leaders include:
All attendees at the 2022 Fandom Community Connect will be the first wave of "Fandom Stars" and more information will be announced in the future. So far, what we know is that the program offers:
Fandom vaguely mentions that possible "rewards" and "experiences" include but are not limited to:
- Exclusive fan events/meetups/parties (e.g. at Comic-Con)
- First/early look at unreleased content and media
- Meeting with actors of your favorite movies and TV shows
- Those in the Fandom Stars program do not have to give up their anonymity to benefit from the program.
It is optional to give out personal details to Fandomnor is it required to go to IRL events or activities. Fandom is looking into other ways to "reward" users who are unable to do IRL stuff for whatever reason.
- 00:00, 16 June 2022 (UTC) correction: Looks like you have to provide a
first name, last name,and general geolocation (city and country) when applying to the program. These details won't be public and are only shared with Fandom.
- 20:15, 22 June 2022 (UTC) correction: First and last name are now optional as per Jennifer Pearson on Fandom Stars Discord AMA: "We don't require first and last name. So if you're not comfortable just put N/A. I don't want anyone to feel uncomfortable completing this form. It's simply to send this to Stars should they receive items for giveaways or tickets to events. Information is not shared to the public."
- 00:00, 16 June 2022 (UTC) correction: Looks like you have to provide a
- Official announcement on 2022-06-15:
- Pearson, Jennifer (2022, June 15). Fandom Stars, Fandom's New(ish) Creator Recognition Program. Fandom. Accessed 2022-06-15. Archived from the original on 2022-06-15.
New Fandom Program: "Admin+"
Fandom will be launching a new certification program called "Admin+" (or "A+") in response to top wiki admins wanting guidance on "how to become a good wiki admin and foster a healthy wiki community" over the years. The online course will contain three 90-minute asynchronous videos that will cover topics like technical aspects of wikis, article content, SEO, and community building. Admins who complete this course will be awarded with a certification badge from a third-party company called Credly which can be displayed on one's LinkedIn profile page.
Admin+ is planned to be released in Q3 2022 (they specifically said summer in reference to Northern Hemisphere).
Official announcement on 2022-06-15:
- Uchisawa, Jenny (2022, June 15). Introducing Admin Plus!. Fandom. Accessed 2022-06-15. Archived from the original on 2022-06-15.
During Connect, Tim Quievryn (User:TimmyQuivy), Director of Community Safety, gave a sample live talk on the community building topic which was basically him providing a voice over a series of presentation slides on how to foster a healthy wiki community. During the presentation, he invited us admins to give suggestions and criticize the course's content. Overall, I would say it covers most things current long-time admins should already know about (by virtue of being on the Internet long enough, being exposed to a diverse group of individuals, and learning from their mistakes/successes along the way). At least for this topic, the course is relevant to modern standards of what a healthy Internet community should behave like:
- Open-minded and empathetic to personal growth
- Constructive criticism over toxicity
- Value individuals' privacy
- Provide inclusion and accessibility towards diverse community members
- LGBTQIA+ acceptance
- Openness and transparency
- Focus on delegative/laissez-faire leadership over autocratic
- Mutual respect towards one another regardless of background or experience
Whether or not these virtues and guidelines are put into practice by admins is a separate issue.
- There will be a single keynote speaker for each video.
- Fandom intends that this program is for some formal recognition on the work wiki admins and editors perform on wikis and the community management skills they learned for the purpose of career advancement.
- This is not a required program for new admins to participate in nor is it required for editors to be promoted to wiki admins. It is simply a resource to compliment existing admins' knowledge and to educate new admins while providing some badge of approval.
- User:TimmyQuivy says this is a reboot of a program they had when Fandom was "Wikia". Tim likely refers to the Wikia/Fandom University, a series of short educational video tutorials on building a wiki.
- They may extend program to those other than wiki admins like community managers outside of the wiki community.
- Sample videos from the outdated Wikia/Fandom University series:
Planned Fandom Product: "FanHub"
Fandom's product team (lead by Quincy Carroll, Jerry Fan, and Brian Johnson who all previously worked for Crunchyroll) is in the works of exploring new products and ideas to increase customer engagement on the Fandom platform as a way to generate more income and to grow their business. A new service called "FanHub" (codename, not working title) was introduced to serve as a centralized, customizable feed for users to explore, engage, and interact with their favorite fandom communities. Fandom's preposition was that people are typically interested or are involved in more than one fandom community, so they want to create a product that can tailor to that specific behavior. They hypothesize that FanHub will create a "flywheel effect" that will bring more users to individual wiki communities through exploratory features like recommendations (e.g. "Since you liked X post, you may be interested in X wiki.") and global discussions that are not limited to one wiki/fandom community.
As of now, FanHub is in MVP phase of development and they envision that it will not be fully released until two years of development (if it is ever released).
What We Know
- FanHub will primarily be a feed of fandom (as in the communities not the company) activities, news, discussions, and updates.
- It is a separate product from wikis (Fandom wikis will still be wikis), but it will likely integrate wiki content/communities in some way.
- Feed is planned to include wiki article content, Discussion posts, Fandom-made editorials, etc.
- Planned to be able to filter content through aggregation or singling out topics.
- It will be a customizable and personalized experience where users can choose what fandom/wiki communities to follow.
- Users can make new posts in a global, site-wide FanHub Discussions feed (separate from individual wiki communities and has their own moderation team).
- User-generated content and posts can be "upvoted" and shared to external platforms.
- Planning to add more moderation tools like MediaWiki's Abuse Filters to Discussions.
- Currently unclear whether or not individual wiki Discussions pages will still exist. There was push back from admin attendees and Fandom seems to know that there is a desire to keep individual wiki Discussions as a medium to conduct conversations about fandoms and wikis instead of relying on a third-party app like Discord.
- Access to FanHub will likely exist as a new button below the search icon in the global navigation bar to the left.
- Fandom does not have a clear, solid foundation on what FanHub will look/function like. Right now it is a loose idea that they want to pursue. During one of the breakout sessions they invited admins to draw wireframes on how we envision a "FanHub" to be as part of the early design phase.
- These features are "under consideration" by Fandom before its release:
- Discovery system for new TV shows, movies, and video games based on user interests
- Calendar widget to track events
- Being able "save" content in your feed like Discussion posts, quotes, images, wiki articles, etc to view later.
- A list of recently visited wiki communities/articles
- Trending wiki pages from your fandoms
- Recommended fandoms
- Wishlist of collectibles
- Merchandise related to your interests
- Popular polls and quizzes
- Videos of walk-throughs and trailers
- Fan art
- Fandom claims that FanHub will have these initial benefits to wikis and their communities:
- Fandom claims that FanHub will have these future benefits to wikis and their communities:
Planned Feature: Global Achievement System
A global achievement system across the Fandom platform was briefly mentioned in the context of FanHub but was introduced as a way to highlight active community members and to encourage the greater audience to contribute to the platform.
New International Wiki Representatives
According to Tim, 20% of Fandom's site traffic comes from outside of the United States, so they added a new team under the Community Safety division to serve as a direct point of contact between non-English wiki admins/community members and Fandom themselves. Since we have an active WARFRAME French, Russian, and Spanish wiki community, the following wiki representatives may be relevant to their communities should they reach out to them:
- User:Bitomic - Spanish
- User:SacredOwl - Spanish
- User:Juliepersonne - French
- No Russian-speaking wiki representative right now because of the ongoing war in Ukraine
Fandom's goal is to build and maintain a healthy wiki community within the targeted languages so they could invest more localized content in that language's countries (e.g. France for French-speaking users) to expand their business. 7 of the top 50 wikis visited on Fandom are in non-English languages.
Fandom Policies Updates
- First major update to Fandom's Wiki Rules & Policy (changes):
- Introduced a new guideline for communities to provide a clear pathway to adminship (promotion to wiki admin)
- Improved clarity in language and added clearer examples
- First major update to Fandom Community Guidelines (changes)
- Planned neurodivergence guidelines
- According to User:TimmyQuivy, there is an above average number of people on the autism spectrum within Fandom users
- Planned guidelines on issuing site-wide blocks based on a user's third-party actions (e.g. on other platforms like Twitter or Discord)
- Planned guidelines on handling wiki forks and community splits (e.g. to a non-Fandom site)
- Fandom says they already have internal guidelines on this issue for a while but are finally going to make it public to all users
Fandom is open to feedback from this and other wiki communities. They can be reached at these points of contact:
- Tomasz Kasperek - Software Engineer on CATS Team - firstname.lastname@example.org - anything to do with editing and moderation tools
- Elizabeth (Liz) Shea - UX Researcher - email@example.com - any feedback regarding mobile experience (reading, editing, moderation, Fandom app, etc.)
- User:Mr Pie 5 - our current wiki representative to Fandom
- Help:Bad advertisements - how to report bad and inappropriate advertisements
- Zendesk support
- Official Fandom/Gamepedia Discord server can be found here
- This wiki's admin and moderation team for being the most chill people to collaborate with. I heard a lot of nuisance and controversies that went on in other wiki communities and I'm lucky to be amongst people who are supportive, empathetic, inclusive, and diligent in their efforts on this wiki.
- This wiki's editors and commenters for (mostly) behaving while engaging in thoughtful discussions and steadfast in their efforts to point out something wrong with the wiki or fixing it themselves.
- Saunt3D for your approachability and being the first person I met in LA
- Antonio and Mike for Friday's lunch
- Marcus, Lucas, and Héctor for engaging in talks on community and fandoms
- Atvelonis (our previous wiki representative), Bearborg (Horizon and Metroid), HiddenVale, Montonius (Warhammer 40k, Warhammer Fantasy, and Warhammer Age of Sigmar), OishiiOnIno, and Saunt3D for being a fun group to hang around with and listen to thought-provoking conversations on business, moderation, community building, institutional knowledge, and modern society
- MarkusRost for offering cookies and Hasbro (they were good btw)
- Sannse for your positivity and friendliness
- Ludwik Kaźmierczak and Tomasz Kasperek for our conversations on software engineering and development
- Monica Nazario and Zach Michaels for organizing the event
- Everyone else I met for being so welcoming and hospitable!
- Pearson, Jennifer (2022, May 21). Sneak Peek at Community Connect: Special Announcements and Livestream Details. Fandom. Accessed 2022-06-01. Archived from the original on 2022-06-01.
- Rhea, Brandon (2022, April 11). Announcing Fandom's 2022 IRL Community Connect in Los Angeles. Fandom. Accessed 2022-04-12. Archived from the original on 2022-04-12.
- The Creator, Admin, Tools, and Staff (CATS) team
- Kavanagh, Will (2021, May 20). A Deeper Look at Creator Tools and What's Next. Accessed 2021-12-30. Archived from the original on 2021-07-09.
- Freeze, Breanna (2022, June 8). Welcome Breanna, Fandom's new Senior Community Manager, Gaming on the Community Experience team. Fandom. Accessed 2022-06-15. Archived from the original on 2022-06-15.
- Uchisawa, Jenny (2022, April 21). Interactive Maps are here!. Fandom. Accessed 2022-04-22. Archived from the original on 2022-04-22.
- (2014, July 22). Wikia Maps. Fandom. Accessed 2022-06-04. Archived from the original on 2022-06-04.
- Similar to the MediaWiki extension Extension:Maps
- WARFRAME wiki's analytics from Admin Dashboard
- Via Google Ad Manager
- See this for a list of ad products/units that Fandom offers (sourced from https://about.fandom.com/mediakit)
- From "Product and Engineering Roadmap 2022" with Adam Goldband, VP of Engineering
- "Positive Disruption" is business lingo for introducing change to improve upon an existing product by reducing stagnation and apathy
- "Vertical" refers to general content/wiki categorization on Fandom like "games", "anime", "movies", etc.
- Rhea, Brandon (2022, February 22). Fandom is expanding Trivia Quizzes after a year of successful experimentation. Fandom. Accessed 2022-02-28. Archived from the original on 2022-02-28.
- Shannon, Christy (2013, January 10). Introducing Wikia Stars. Fandom. Accessed 2022-06-03. Archived from the original on 2020-11-13.
- (2014, March 5). Introducing Wikia University. Fandom. Accessed 2022-06-04. Archived from the original on 2022-06-04.
- "Creators" refer to wiki editors and commenters who can be considered as "content creators" in the generic media sense
- Quievryn, Timothy (2022, May 6). Introducing Fandom's New International Wiki Representatives. Fandom. Accessed 2022-05-25. Archived from the original on 2022-05-25.
- Uchisawa, Jenny (2022, March 23). Updates to Wiki Rules and Blocking Policy. Fandom. Accessed 2022-03-24. Archived from the original on 2022-03-24.
- Cushway, Sannse (2022, June 3). Update to the community guidelines. Fandom. Accessed 2022-06-03. Archived from the original on 2022-06-03.
- community:User blog:Brandon Rhea/New Fandom features and experiences announced at Community Connect 2022 - official Fandom blog on the event
- User blog:ChickenBar/Invading Wikia's office (Invasion completed) - The WARFRAME Wiki was also represented at 2015 Wikia Community Connect!
- WARFRAME Wiki:Desired Features - A list of wanted wiki features from the WARFRAME community.
- WARFRAME Wiki:2022 Change Log - Documenting changes on the wiki and Fandom platform