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  • Yesterday, Friday 16th of October i logged in to Warframe to do a quick alert run and make some changes to my loadout as well as feeding my Kubrow.

    At this point ive spent over 600+ hours into this game and spent a fair share of metric tons worth of cash on this game.

    Today, Saturday 17th of October our of nowhere. I try to log in and i get a message popping up saying my account got suspended till januari 1st of 2035 O_o

    I dont know on what grounds ive been suspended. I didnt get a warning though email or whatever that i was suspended.

    I never used cheats or hacks.

    I dont scam people.

    I dont sell warframe ingame wares on websites.

    I dont use any thirdparty software that might improve my warframe experience.

    I never insulted someone over ingame chat/voip.

    I didnt post spam, porn or other things that arnt allowed on the forums.


    I really have no ffing clue why the Vay Hek ive been banned.

    Worst part is a just recently got the prime access...


    Send a ticket to support but tommorrow is Sunday.. Its going to take at least a day or two before i can play again IF i can ever play again... and even if i can, iam not really sure i want to. If it is this easy to become banned for no apparent reason. DE is not seeing any more cashflow from me.

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    • Did you get a response already?

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    • same problem happened to me a while ago, i sent in a ticket and was able to play again in less than a week

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    • DE wont ban you for no reason whatsoever, there was something that got you banned. You may not even of been aware of the problem, as someone may have hacked your account without your knowledge. Just go through the support system and wait, DE's support people are very easy to work with.

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    • if they dont fix your problem  force a chargeback on there account if u paid with credit card

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    • send a support ticket is all you can do, support will unban you if you havent done anything wrong

      sometimes the automatic ban system suspends people for nothing (illegal), its a long known issue that cant be fixed

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    • sad news :(

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    • 163.158.212.167 wrote:
      Yesterday, Friday 16th of October i logged in to Warframe to do a quick alert run and make some changes to my loadout as well as feeding my Kubrow.

      At this point ive spent over 600+ hours into this game and spent a fair share of metric tons worth of cash on this game.

      Today, Saturday 17th of October our of nowhere. I try to log in and i get a message popping up saying my account got suspended till januari 1st of 2035 O_o

      I dont know on what grounds ive been suspended. I didnt get a warning though email or whatever that i was suspended.

      I never used cheats or hacks.

      I dont scam people.

      I dont sell warframe ingame wares on websites.

      I dont use any thirdparty software that might improve my warframe experience.

      I never insulted someone over ingame chat/voip.

      I didnt post spam, porn or other things that arnt allowed on the forums.


      I really have no ffing clue why the Vay Hek ive been banned.

      Worst part is a just recently got the prime access...


      Send a ticket to support but tommorrow is Sunday.. Its going to take at least a day or two before i can play again IF i can ever play again... and even if i can, iam not really sure i want to. If it is this easy to become banned for no apparent reason. DE is not seeing any more cashflow from me.

      Update: Just got a reply from DE. 

      My account was suspended due to suspicious activity and i should do a full scan with my antivirus as well as malware byhes.

      I dont think the scans will help though. My antivirus does a quick scan each day and i run malware on a monthly basis.

      Still after that i can request a password reset and iam good to go.

      Unfortunately companies never tell you why one is suspended other then "suspicious activity"

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    • for more reactivity, they mass use bot to scan, sometime bot bugs and make mistake... did you expect apologies and flowers?

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    • my problem s the same i didnt ot anuthing wrong i am 3 mastery r.

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    • 85.130.4.207 wrote:
      my problem s the same i didnt ot anuthing wrong i am 3 mastery r.

      Then contact DE and not the wiki. We cant do anything about it.

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    • guys pls help how to send a ticket to Warframe Support

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    • goto to the homepage, then click on community, then support.

      login there and you can make a ticket :)

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    • why the heck are you guys replying a last year thread

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    • so, the tickets are the "submit a request" right?

      cuz mine got suspened too

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    • I also was banned a week agoe because of cheating but I've never cheated, I've bought a prime access and the day after I was banned??

      I'm even banned from support?? how is that possible?? I have invested q.5 years why would I be so stupid and cheat at this point....

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    • sorry this q.5 means 2.5 years....

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    • Same here. I got banned 1 week ago and immediately I sent a ticket but still no answer... 

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    • Same problem here... My cause it's because I went to a friend that plays Warframe too, and logged in from there.. Now they think he stole my account/ I sold it to him.. I spent 400 hours and 25€ in that game... FUCK THE SUPPORT!

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    • 82.137.10.150 wrote: Same problem here... My cause it's because I went to a friend that plays Warframe too, and logged in from there.. Now they think he stole my account/ I sold it to him.. I spent 400 hours and 25€ in that game... FUCK THE SUPPORT!

      Did you try explaining the issue to support? I have often played at friends' houses and LAN parties and had no problems at all. Did you maybe do some wildly off market trades (like 1000 plat for an ammo drum) to make their fraud detection algorithms trigger?

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    • After update for the new frame I login to buy some things off Baro and while scrapping some of my mods for credit I get hit with an error message. Boom, banned until 2035, I've been waiting for a reply all week... no violation of ToS and I JUST dropped another 50 dollars on my account for platinum. I'm not too pleased at the moment.

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    • 68.14.164.114 wrote:
      After update for the new frame I login to buy some things off Baro and while scrapping some of my mods for credit I get hit with an error message. Boom, banned until 2035, I've been waiting for a reply all week... no violation of ToS and I JUST dropped another 50 dollars on my account for platinum. I'm not too pleased at the moment.

      Normally when that happens something you did triggered the autoban bot. Since you have submitted a ticket, contact one of the devs through social media to see if they cant take a look at your account and verify that it was a false positive.

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    • i have an idea as to why you and a lot of others were banned.. i just found a website that has a ton of passwords on them and other stuff.. i found it installed the game and tried to log in.. bam banned till 2035.. no i will not post the site and i contacted support about the web page in hopes they can have it removed 

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    • funny thing is the posts on that website are from around 2015 and from oct to dec.. so thats most likely why you got banned. i hate russians so much

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    • I have also been baned and have sent in a trouble ticket.  With zero human responce. (after a few day's their automatic system decided to say it got the trouble ticket).


      very frustrating.  I understand why people would post here....  in the hopes maybe, MAYBE, someone will see it and do SOMETHING about it.

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    • mine is a more interesting one i havent played the game in more than 1 year so i started my game today and voila banned indefinetly toll 2035.... oh the and ger in me u cant belive it. i put up a ticket but as i read here they rarely reply to your tickets..... so i might as well delete the game as i dont feel making another account so that i cant play and get banned for no reason again il try and get my money back as this is bullshit

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    • 86.163.130.72 wrote:
      mine is a more interesting one i havent played the game in more than 1 year so i started my game today and voila banned indefinetly toll 2035.... oh the and ger in me u cant belive it. i put up a ticket but as i read here they rarely reply to your tickets..... so i might as well delete the game as i dont feel making another account so that i cant play and get banned for no reason again il try and get my money back as this is bullshit


      First off: after a year of inactivity DE is fully willing and allowed to terminate the account, as spelled clearly out in their terms everyone has to agree to before starting the game for the first time after an install. Next, you were gone for a year, so you have no way to know when the ban took place in that year or why it was initiated, such as your account being compromised and someone using it without your knowledge. Thirdly, they do reply to tickets, they just have thousands of tickets to go through each day, doublely so since a good number of people make multiple tickets for one issue. They only have a small handful of staff working on support, and its not even DE that handles it, its Zendesk, who provide support for multiple games. Support tickets take time to deal with and different staff members handle different catagories of tickets. Fourthly, you can contact a DE staff member through social media after starting a support ticket and request they look into the situation for you, which can sometimes accelerate your ticket being looked at. Plenty of people on the dev twitter accounts have had success that way. Give it a shot if you care to play anymore and see why the account was terminated and if it can be appealed.

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    • the guy is a hater ,this de prime something something is a messed up fat boy who thinks no one knows where he lives... with little of no reason banning people he threw off at me for using caps .lucky the turd lives in another country or i would sue the company, however as it is not the only game around the digiatl extrems can suck it  canoobians can suck it 

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    • 220.233.172.41 wrote:
      the guy is a hater ,this de prime something something is a messed up fat boy who thinks no one knows where he lives... with little of no reason banning people he threw off at me for using caps .lucky the turd lives in another country or i would sue the company, however as it is not the only game around the digiatl extrems can suck it  canoobians can suck it 


      You are completely lacking in any knowledge of law if you actually believe you could sue a company for banning you from chat. The terms of use that you agree to by playing the game gives them and their representatives the right to ban you or erase your entire account for any reason without warning. Any judge that exists would throw the case out without even considering it appearing in mitigation court. Oh, also full caps use after a certain length of a message is an automatic purge from chat by the bot, which is unmanned 99% of the time unless it is being worked on by a staff member for maintenance or updates, and repeated purges within a certain time limit automatically leads to a chat suspension, so its quite possible it was entirely automated in which case you were entirely at fault for having racked up multiple purges already.

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    • I've been suspended aswell for no apparent reason. I didn't log into warframe for atleast a month and when i tried to come back i was suspended till jan 2035. I have already submitted a support ticket but I have yet to receive a reply. Anyone knows how to contact a moderator personally?

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    • I can't believe they banned my wife!! I was suspend because they said I paid for platinum in other platform, and even didn't know this point was illegal. So after some discussions I was banned.never played again. But my wife has her own account and she purchased money, totally legal, and after some days she was suspend!!! I can't believe this!! She's really angry so me too. They take the money and no excuses!! This is terrible!

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    • IiJayeC wrote:
      I've been suspended aswell for no apparent reason. I didn't log into warframe for atleast a month and when i tried to come back i was suspended till jan 2035. I have already submitted a support ticket but I have yet to receive a reply. Anyone knows how to contact a moderator personally?

      Use social media to contact a developer, the actual moderators that handle the ban/support tickets are done through Zendesk, they arent people you just contact outside of official channels. Contacting a dev can have them look into the situation on your behalf if they have time to look into the issue and if you provide enough information for them to go off of.

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    • NeithanDiniem wrote:
      IiJayeC wrote:
      I've been suspended aswell for no apparent reason. I didn't log into warframe for atleast a month and when i tried to come back i was suspended till jan 2035. I have already submitted a support ticket but I have yet to receive a reply. Anyone knows how to contact a moderator personally?
      Use social media to contact a developer, the actual moderators that handle the ban/support tickets are done through Zendesk, they arent people you just contact outside of official channels. Contacting a dev can have them look into the situation on your behalf if they have time to look into the issue and if you provide enough information for them to go off of.

      Could you possibly link me to one of the developers to help me in my situation? Im stuck with a 7-day request that is still unanswered and it is just frustrating.

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    • PoE launch didn't go well for me.

      Downloaded patch and got message logging in that I am banned up to date 01 2035.

      Tried to look for info about this from forums and I am banned from there too.

      At this point my jaw is on the floor and I get an email that someone is trying to use my account... in Canada!

      Next I try to submit a ticket and I can't do that since I can't log in my account and login locks out since I've tried too many times.

      There's nothing I can do. I am completely helpless and don't know what to do.

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    • 2001:14BB:410:819E:944A:67EE:D7C0:50E6 wrote:
      PoE launch didn't go well for me.

      Downloaded patch and got message logging in that I am banned up to date 01 2035.

      Tried to look for info about this from forums and I am banned from there too.

      At this point my jaw is on the floor and I get an email that someone is trying to use my account... in Canada!

      Next I try to submit a ticket and I can't do that since I can't log in my account and login locks out since I've tried too many times.

      There's nothing I can do. I am completely helpless and don't know what to do.


      Yes, there is something you can do, contact the developers through social media sites (support is handled primarily by Zendesk, not DE, mind you). They can look into the issue.

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    • I've had the same problem but was able to log in to send a request.  Maybe they opened up the support system to banned accounts now.

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    • This just happened to me. Gave them $80 for prime access yesterday. Go to log in today and banned till 2035. 2182 hours in the game. Probably spent over $1000 on this game over the 4 years I've been playing.

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    • 2607:FCC8:6EC8:5D00:B931:B265:9D42:84D7 wrote:
      This just happened to me. Gave them $80 for prime access yesterday. Go to log in today and banned till 2035. 2182 hours in the game. Probably spent over $1000 on this game over the 4 years I've been playing.

      Please use the Warframe support so they can help you.

      https://digitalextremes.zendesk.com/hc/en-us

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    • I got the same message, too

      and i didnt play since Octavia Released

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    • Canadians are too nice to ban u for that long lmao

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    • Same thing happened here banned for no reason. I'm playing since closed beta and never any warnings. Just loggin today bammm you account has been suspended. Nice DE wasn't expecting this. Still waitin on reply from support.

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    • me too 

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    • I’m waiting on my reply to

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    • Same

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    • same here :( I only been playing over a week and was having fun and spend money on platinum as like the game so much ? I have never cheated or called anyone names in chat .................................i sent ticket 

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    • Same, good thing I have all my pets in stasis.

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    • my account has been suspended even i'm not doing anything wrong. please help me :( my alias: BravoVN98 and my email: bravovn198@gmail.com

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    • Played the game ~3 years ago for 90minutes. Friend talked me to try it again. Found out that I was suspended until 2035. Tickets been open for almost 2 weeks now. Only response I've gotten is the automated message. =((

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    • 89.166.77.61 wrote:
      Played the game ~3 years ago for 90minutes. Friend talked me to try it again. Found out that I was suspended until 2035. Tickets been open for almost 2 weeks now. Only response I've gotten is the automated message. =((

      If you only played 90 minutes, you may as well just make a new account.

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    • Same thing happened to me and I am very upset about it.

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    • Same thing happen to me also... 2 days go  i just play ice and Smoth.... and today i want open and see my weapon that i made Finish or not then Bammm i get suspended for no reason at all.. and sumbit ticket... since 2days already no reply from Support team at all 
      Screenshot 1

      Here the proof

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    • How many of you have traded with someone within a few days before you were suspended?

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    • This thing happen to me today...

      yesterday i'm still playing like normal , Farming loot and credit

      and today i get suspended and need to wait until 2035 Jan 1

      TAT

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    • me too i got suspended for nothing

      i submitted a ticket with attachment ee.log and launcher.log as proof

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    • I have never traded with someone and still got banned even that I played 350 hours and I spend some money to it. I think I was banned for afk btw because I was not home and I let my older brother to play warframe because he wanted to try it and he probably went afk so his group reported me but that is really unfair why dont they have team kick vote or when you go afk and someone reports you then they should send you warrning like if this will happend 2 more times you will be banned or something to avoid those problems I was not warned and I am very upset about it.

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    • NeithanDiniem wrote: How many of you have traded with someone within a few days before you were suspended?

      I think I just trade like not more then 10 people perweek

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    • After 859 day pause i came back to play. then i got the message...suspended till 2035? hmm... made ticket...9day still no repsonse..bravo bravo :D pls support, do ur job.

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    • NinjaToQger wrote:

      NeithanDiniem wrote: How many of you have traded with someone within a few days before you were suspended?

      I think I just trade like not more then 10 people perweek

      If the person you trade with issues a chargeback for the plat they bought and used to trade with you with, you also get a negative plat balance and get auto-banned for that by the bot. Always make sure you have spare plat if you plan to be trading to avoid the issue.

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    • NeithanDiniem wrote:
      NinjaToQger wrote:

      NeithanDiniem wrote: How many of you have traded with someone within a few days before you were suspended?

      I think I just trade like not more then 10 people perweek
      If the person you trade with issues a chargeback for the plat they bought and used to trade with you with, you also get a negative plat balance and get auto-banned for that by the bot. Always make sure you have spare plat if you plan to be trading to avoid the issue.

      i dont think so because my plat is not (-) at all 

      Here look at this.. and How come it (-) since this is my plat about 2 weeks ago 
      Screenshot 1
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    • NeithanDiniem wrote:
      89.166.77.61 wrote:
      Played the game ~3 years ago for 90minutes. Friend talked me to try it again. Found out that I was suspended until 2035. Tickets been open for almost 2 weeks now. Only response I've gotten is the automated message. =((
      If you only played 90 minutes, you may as well just make a new account.

      I feel you, man. My ticket has been in for 19 days and all I get is the automated email. Now I wish I have a media following so my tweets would actually matter to DE.

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    • it also happens to me, I have played this game for a long time, got almost frame in the game and all of them I bought using plat, so can u imagine how much money I already spend on this game, but somehow I get bored of this game and rarely log in, but when I heard about open world update, it makes me want to return to this game and play it again,last Saturday I try to log in and that how I found out I been ban until 1 Jan 2035, and I send a support ticket to DE but it seems DE didn't do their job because they still didn't reply or do anything to my complaint, so does anyone know how can i contact them other then Support ticket?

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    • Someone mentioned social media, but good luck with that.

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    • 8 October. I had same problem : Today 11 October nobody has answer my tickets... But almost I am more calmed If I read that people recover their accounts..

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    • 79.154.138.216 wrote:
      8 October. I had same problem : Today 11 October nobody has answer my tickets... But almost I am more calmed If I read that people recover their accounts..

      Just make sure you only make one ticket, and if there is no answer after about a week go into the ticket you made and bump it so they are aware it is still an issue and you are still waiting for a response.

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    • Tomorrow my account has been banned for 1 week, no answer really bad support....

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    • Tjabo wrote:
      Tomorrow my account has been banned for 1 week, no answer really bad support....

      Well, support isnt run by the developers, so blame Zendesk.

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    • Its been two and a half weekssince the same things happened to me and warframe support hasnt gotten back to me after the requests I've already sent to them. I've been getting really mad now since I don't know if ill ever get my account back again.

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    • its so stupid that they don't even tell in a mail why u have been banned...

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    • Two weeks and no answer on my suppport ticket....

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    • My Nike shoes had a hole in them so I’m going to go sue the African children that they outsource to

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    • There are no perfect companies: they make a great game, but they f**k the support up. I've spend hundreds on this game, never cheated, called few guys idiots after they started attacking me - that is it. I don't even care about getting to play this again, however, I am extremely annoyed that they ban you just like that and do not provide a reason for this. 2 weeks, no answer. 7k plat still unspent, hanging there. At least I could give it away.

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    • 2601:184:4700:3898:C0B5:1B9:959C:25A6 wrote:
      i have an idea as to why you and a lot of others were banned.. i just found a website that has a ton of passwords on them and other stuff.. i found it installed the game and tried to log in.. bam banned till 2035.. no i will not post the site and i contacted support about the web page in hopes they can have it removed 

      good luck with that, those fking russian scumbags are there with everyone's sht posted forever.. game has no power over it. only way to get rid of it is for the site owner to do it or to contact google or something.. how f'ed up is that? 

      i swear to god hackers and scum bags like them should all be slowly and publicly exuctued having their ability to reproduce smashed with a hammer then slowly removed with dull rusty toenail clippers 1st.

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    • lol i can play the game but when i try to access anything on the forums it says i have been banned and its not even in fking english.. so i use another browser and it worked for a lil..then it says the same fking thing again.. this site/game really fking sucks when it comes to this bs.. allow their players to get hacked and sht then this bs and they dont even give u anything for all their fk ups

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    • go tthe same thing,here is the ticket I sent ,now I cant even connect to support lol. DE acting like 12 YO girls lmaoTried to connect today ,after downloading update. It said I am banned until 1 january 2035, lol.  for threatening players ,wish I do not remember. Anyhow if it is possible to get me back because I do not think that your game will be around in 2035 lol. The date of the ban really amused me.  I never spent a dime in the game just a lot of hours of my non existant life. So if you really wanna hurt me you should let me back lol.  Thank you I guess LMAO.

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    • Tjabo wrote:
      its so stupid that they don't even tell in a mail why u have been banned...

      lol 12 YO mad tweens run DE.sent them this ticket after ban ,now I am banned from everything warframe. if they could they would cancel my green card lol Tried to connect today ,after downloading update. It said I am banned until 1 january 2035, lol.  for threatening players ,wish I do not remember. Anyhow if it is possible to get me back because I do not think that your game will be around in 2035 lol. The date of the ban really amused me.  I never spent a dime in the game just a lot of hours of my non existant life. So if you really wanna hurt me you should let me back lol.  Thank you I guess LMAO.

      this is the ticket I sent to DE support. Apparently I verbally threatened somebody. Do not remeber but I guess it is for the best.Until 2035 though that is funny as♥♥♥♥♥♥lol Like the game will be there in 2035! It has been fun warframe ,I was hoping to grind for better Crits mod coming this december but I guess I will have to find other more healthy means to spend my time (probably Arma 3 tho).

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    • Im a member since the beta and they suspended my account saying that i "had the intention" of selling it. When i asked for proof they didnt sent me any!

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    • I have spent 500+ hours on the game, invested $500+ and received a ban with no given explanation. I have not hacked, profaned, chargedback, afk, cheated, nothing. 7 days now, or my 8th gaming day...not a peep, not a word, nothing...as if i didn't exist. Support is woeful and lacking.

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    • I've spent almost 1000 hours on this game and I'm still waiting to be unbanned for a month now, am I too patient?

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    • the support sucks man

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    • Bonjour,Veuillez m'excuser car j'ai trouver un logiciel qui permet de tricher,je l'ai essayer et j'ai booster,je suis conscient de mon acte,et je tient de faire mes sincerent excuse je ne le referais plus,serais vous d'accord de me débanne s'il vous plait je ferais plus de actes interdits j'ai été banne jusqu'a janvier05 2035 mon nom est Dramort2002.

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    • It is about time one month but is without any explanation

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    • same problem here, I played only 40 minutes to 3 years ago and when I was a new chance for the game appeared this message that I was banished, it's sad to go behind and know that there are people who are more than weeks without response in the support
      
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    • If I got banned, is it okay if you open a new account?

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    • 82.137.10.150 wrote: Same problem here... My cause it's because I went to a friend that plays Warframe too, and logged in from there.. Now they think he stole my account/ I sold it to him.. I spent 400 hours and 25€ in that game... FUCK THE SUPPORT!

      Well, sharing accounts is against the euLa and TOS and idk why so im not going against you but just saying.

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    • NeithanDiniem wrote:
      How many of you have traded with someone within a few days before you were suspended?

      I did.  I got a prime part A couple days ago, and got banned apparently either last night or this morning.  

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    • My husband just got banned after not being on his account for a week. Sent a ticket. No clue what he did.

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    • Just got banned myself today.

      Had been playing since 11am UK time then just before 5pm while I was leveling a tigris prime after sticking a forma on it I got a message saying can't update account after comming out of the mission. Exit the game because NOTHING is working and to my utter shock, banned till 2035.

      No cheats, no hacks, been abused in game but just muted the person doing it to me, never been abusive to anyone. Only been playing 2 months and was just about to take my MR17 test. Only thing I can think of is that whatever does the checks took offence to reshade being installed but that had ben running fine for at least a month. Submitted a ticket but it seems I'll be waiting a long time before I get a response reading the comments here....

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    • I got suspended for my name being a fucking community meme. "Nezhaisatrap DE" I'm p i s s e d

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    • Same here, didn't log in two weeks and today I found myself banned for 17 years until 2035.

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    • Got banned today. while 8 hours earlier (before i got to work) there was nothing wrong. o_o

      Sended a ticket and I hope for the best.

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    • NeithanDiniem wrote:
      DE wont ban you for no reason whatsoever, there was something that got you banned. You may not even of been aware of the problem, as someone may have hacked your account without your knowledge. Just go through the support system and wait, DE's support people are very easy to work with.

      I've got banned recently, waited 5days for the ticket reply, they botted the message, didn't check at all.

      Assumed to be hacking and got banned for that without even knowing the exact reason. Easy to work with? What a joke.

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    • Same Problem here, got yesterday home from work everything ok, i made a big round with my dog, came back and bamm you have been banned till Jan 2035, no reason, no warning. I promoted this game to all my friends and thats the price. I played nearly 1000 hrs and spendet about 150€, because i thought its worth it.

      When i am guilty than it would be ok. You cheat so its your own risk and you have to deal with it.

      But the only thing i do in Warframe is hearing music in the background.

      I never blame people or do anything what is against the EULA.

      And i am banned for the Forums too, and my ticket stays unanswered

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    • This happend to me as I tried to log in today... sent in a ticket and I guess I will wait till Monday and pray I get a response

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    • I got a suspension today with the exact same date "Jan 01 2035" for no reason I've been playing warframe for 5 years with no problems and today i get a suspension this is also my first suspension or ban in a video game ever. I'm having a feeling that i got hacked cause i had platnuim but when i check how much a had on the warframe website it said i had none.

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    • Same thing here. 5 years and over 1300 hours. From what I am reading it does seem like there's some connection with trades and getting banned. I sold some primes a day or so before getting banned. 

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    • yeah same issue... been playing for 2 years now... somehow i just got this msg today... yesterday was fine... sent a ticket as well...

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    • same here, been banned for no reason yesterday, contacted the support  and waiting for answer

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    • Guys got banned cuz something had done maintenance on my account until the yr 9999 the message said 

      contacted de and they unbanned me and gave me gm founders pack!!!!!!!!!!!!!!!!!!!!!!!!!

      !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      !!!!!!!!!!!!!!!!!!!!!!!!!

      !!!!!!!!!!!!!!!!!!!!!!!!!

      !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      !!!!!!!!!!!!!!!!!!!!!!!!!

      !!!!!!!!!!!!!!!!!!!!!!!!!

      !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      !!!!!!!!!!!!!!!!!!!!!!!!!

      !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    • i've been banned for no reason, contacted support and they told me i'm cheating! what a bullshit!

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    • I got banned a day before Fortuna. I still have no idea why. Day 4 ticket...

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    • me too got ban no reason fucking support wf

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    • I recieved the same ban the day Fortuna came out.  It's been 11 days and no response beyond the autoresponse of "we are looking into it"

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    • I know this is an old thread but I can see people are still experiencing this. 



      I just tried to migrate my account to the switch which caused it to be banned. Waiting on a ticket response now but I imagine I'll get an automatic bot reply with no help. Really dissapointing. 

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    • Just had the same thing happen to me. Haven't had the game installed for last two years. Spent hours downloading only to get hit with this.



      Fuck'em.

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    • this topic should be closed :D

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    • Well, It's nice to see I'm not alone.

      See, I've been playing this game a lot myself, clocked hundreds of hours and spent a fair amount on money, now it's been about a 6months to a year since I last played, but craving some Warframe again I downloaded, patched and booted up the game again. Tried logging in only to be hit with the same "Jan 01 2035" ban message.

      I've never used any 3rd party programs, haven't bought plat from any illcit sites, I never really spoke in chat besides trade requests from time to time and I never abused any glitches. I didn't receive any Email regarding my ban or any suspicious activity, so I have no idea what happened or when exactly I was banned, I'm hoping it's just a false positive and I got unlucky.

      I sumbitted a ticket on the Sunday just gone, while their support desk is Mon-Fri, so I'm hoping to get a response soon. I'll keep you posted if/when something or nothing happens.

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    • I got banned as well, but apparently for hacks or whatever, in which i never do. and when warframe banned me, i wasn't even online. i was offline for about a week and when i came back, i got banned. i've sent 4 tickets already to warframe trying to explain my situation. but each time i get the same thing, they either sent the same thing or completly ignored me. they didn't even give the time if day to talk to them. they don't care about us anymore. warframe have gotten greedy, they have too many players to care about the small inconveniences like us

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    • Yeah, the customer 'support' for Warframe is lackluster, and likely just bots. 1) It's a multiplayer online game, impossible to hack from the player's side and 2) why would anyone even attempt such a thing without just making a new account to do it. But they won't tell you anything, they'll just say "you've been banned for using third party software." Something I never did, but my account that was over 5+ years was banned. They wouldn't tell me anything, and just said "you're banned stop sending tickets, we won't respond."

      You'd think spending so much time and $$$ would at least give you a modicrum of support, to find out what flagged their system. But instead I was just treated like trash, because as we know, computer programs are infallible and never have false-positives.

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    • I just came home after 3 months not being in my country to find my account suspended till Jan 1 2035, without no explanation.

      My friend tells me he also got suspended and after a couple of tickets just gave up. He sank a lot of money into the game. 

      I just posted my first ticket and am not optimistic about the outcome considering his case and that what I red on this thread. Although i am hoping that if I am band at least I will get a explanation why.

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    • 6,251.7 hrs on record

      Hello guys
      i want to tell you sth
      de is biggest joke i ever saw in my entire life
      They banned me for using hax/bots/mods ect which is biggest joke i ever hear (They dont know what did i was even using)(i didnt cheat anyway) (my cash gone my 6kh gome)
      I send multiple times tickets to support They dont give shit ...nothing every single toppic was autoclosed 
      Enjoy your game as long as u can (they gonna ban u just like me)

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    • Same here, got banned on 2019.03.28

      the same 2035.01.01 supspension, that I received in the past, I was like lol its bugging again. I even posted it on our discord server on 04.01 as an aprils fool kinda thing, cause I knew it would be fixed when they reply. Then i recieved that I was using 3rd party ssomething BS. Going to write an appeal now before w8ing their 2nd reply for my post ticket. Aldoh its painfull to get this shit when there is the 6 year anniversery thing in, and you miss the entire event. Its outright insulting, to throw away peoples trust with this bullcrap. Some of my friends asked me where am I (havent logged in for days, which is unusuall), and when I told them this, some coudnt believe it, some immidietly stoped playing the game as well and we play something different meanwhile, and some even started to look at me as a cheater, which is realy insulting.

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    • PS: at least they could give me a proper answer as for WHAT/HOW/WHY exactly is this, or if they dont know/have doubts just apolegize or keep monitoring or something. Because based on this, now I believe that they actually hand out bans, without certenty, or something is seriously wrong in their "3rd party detect" system to say the least...

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    • This Lone Tenno (94.27.141.67) is Playername: Flemat; Mr26; 2000h+; PC. Also its prety intersting, that you cannot post on the forums after the suspencion, mabye dont want others to know about this? Very intersting indeed...

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    • still nothing almost 2 months... they close my every single topic without any response (Every 2-3 days i start new topic)

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    • Possible DE's Warframe has a spyware collecting our data

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    • inb4 2035 when all the hackers start dusting off their old warframe accounts

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    • wtf?

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    • are u retarded or sth?

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    • manApocalypse wrote:
      same problem happened to me a while ago, i sent in a ticket and was able to play again in less than a week

      20 days waiting for someone to look at my case ...

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    • 2 months + im blocked or sth like that coz i cant loing into thier web suport

      from otherr account i can and i send another tickekt...

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    • i got the same problem i was chilling and hunting for the wolf of saturn six all the sudden i couldnt join my friend kept failing so i decided to relog and got the message that i was banned till 2035

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    • worse customer service ever.  There is no excuse for banning or suspending accounts without warning notice or information. Simply NO EXCUSE for such bad customer service.  They have our email address, an auto system is a breeze to set up an email being sent out when an account is flagged to suspend.  Further, when you send a support ticket NO RESPONSE AT ALL? That's just plain bad business. An auto repsonse to a ticket being received is standard in the industry. Again, no excuse for such bad business. 

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    • afa

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    • I've been playing for 4 years, no bans, no warnings, today sold 2 MR for 110 plat in total, after that opened 1 MR and BAM! after that mission can't update account info and ban till 2035. Opened the ticket, hoping to get an answer next week. Does DE ban for VBox in background? I've been working on custom Win10 image while trading, but no WF nor even Steam on it.

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    • I've been playing for about 3 to 5 years now. Recently came back into the game and everything was fine, until this morning when I logged in, in the morning at around 10:41am GMT+8. Found out my account has been suspended. I've sent a ticket and hoping that they will listen.

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    • I've got an answer that they "have detected multiple instances of suspicious activity on this account", and "upon manual review of your account, there is no question that the suspicious activity was indeed in violation of the EULA", but no exact explanation of what I did violate, so "ban will remain on your account and there are no further options for you to appeal against this decision." WTF? About 2k hours of gameplay and ban for trying to play the game? Does anyone know how to appeal directly to DE? That's just ridiculus... UPD Another person from support got a closer look at my case at told that ban was probably caused by a hardware, network or software error, so for now I am free again. I think that reddit community helped me to draw attention to my case, as the reply to my second ticket was much faster.

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    • I logged on today,, and same as you lot, banned until 2035. I have spent a fair amount of money over the years on plat, and I havent cheated etc.



      I have submitted a ticket

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    • I had a nasty surprise yesterday as I got hit with this problem when I tried to log in an play with my friend. I was able to log in just fine the day before yesterday. I have over 1000 hours, a decent amount of plat and spent money supporting the game. I never really engaged in toxic chat behavior, scamming, trading dirty plat, cheating, etc. 

      I submitted a ticket, hoping for the best.

      Just trying to vent as I wait for a reply here. 



      -HavocX17

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    • Playing the game over a year now, haven't done a violation of any kind, yet just now "suspended till 2035." message greeted me at login. Posted a ticket as well.

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    • its almost impossible to get unban those fuckers dont care about anything

      thiose cunt blocked me on thier websupport 

      created another account... i just ask wtf is this shit is this joke or sth? they just copy paste 

      fuckers

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    • It did the same thing on me, I got suspended for no reason at all, maybe because I didn't play constantly for a month despite I paid on prime access with my money

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    • Paying for content does not mean you are paying for higher priority in account support. You are making a choice to pay for only the content and nothing else.

      And for the comment laden with expletives, how can you not see your own errors? We are people. Support are people. Treating them as "less than" isn't smart when trying to seek a beneficial resolution.

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    • i'm getting banned be today i didn't do anything... wat the hell... all gone 

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    • after watching tennocon wanted to check out the game again and play a bit ...

      account suspended ... great welcome back message

      reading some posts here, not very encouraging ...

      hope time / money spent on the account is not lost ....:/

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    • Well, I never thought this would happen to me... 20+ years of gaming and NEVER received ban of any kind anywhere be it service, forum or chat... until I've tried to log into Warframe today and got greeted with suspension until 01 Jan 2035.

      I've been with Warframe since it first became available, got Hunter Founder pack (so Excalibur Prime) and play on and off ever since (mostly off though... like 1-2 months of super hardcore intense grind and then 5-8 months break - I sink most of my gaming hours into IL2 Sturmovik, DCS and Path of Exile). Also because I just can't get any of my friends hooked for longer - they follow the above pattern for Warframe.

      After Tennocon I've shown to some of my coworkers new Warframe cinematic and managed to get them hooked and we were chatting and I excitedly recited them all new player tips I could possibly think of as well. I had really busy week so I didn't really get to play with them from the start but they brought to my attention that I've made mistake - they can't built Rhino because they can't get Control Modules and Plasticids until they reach Void/Phobos respectively. So I tell them to hit me up on a day off and I will bring them along to quickly farm some, no biggie.

      I didn't play the game at all since Switch release (so Fortuna but before Profit-Takers were enabled) - so that's what, like... since October last year or so? I've got no email about account ban/suspension so I don't even know when this did happen. I've noticed that my account shows 1 plat even though I had around 4k last time I've logged in (mind you I literally NEVER sold anything to other players for plat, I just buy stuff with it so it couldn't possibly be fraudulent Platinum). Just sent ticket to support to help clarify the information - but after dumping thousands of hours into the game and LOADS of $ for cosmetics (most of which I don't even use, I just do it to support one of the three developers that in my eyes deserve it, the other two being Grinding Gear Games and CD Projekt Red)


      But before that lets clarify some things as I've read through above comments:

      1) I didn't use any 3rd party software with Warframe other than the obvious Steam, OBS, Discord and RivaTuner overlay. I use Avira Antivirus and I'm fairly certain I have no malware as far as I can tell - especially considering none of my accounts that are worth anything (PayPal, separate email for all the games, games I whaled on or my Steam account with 1028 games as of right now) are breached. I don't use 2F Auth because it's a pain in the ass - used it once for my BattleNet account and after hoops I had to go through to get my account unlocked after my phone with Authenticator app died was just not bloody worth it.

      2) I never used cheat software and it never was on my drive of any of machines I've owned for the past 20 years. I say software because I'm guilty of IDKFA and IDDQD when I've played Doom as a kid...

      3) I do not own multiple Warframe accounts.



      I have few potential ideas why my account would be flagged but AFAIK nothing that I've done was breaking ToS.

      1) Due to the place I currently live at I can't get any reliable internet connection so instead I use public WiFi network from the Hotel nearby via Ubiquiti Loco M2 antenna. Due to that I have to use VPN in order to maintain safety and to be able to use multiple devices at home (when sharing connection locally via WiFi without VPN only one device can access internet at a time, also half of the games and Skype don't work without it in that configuration, notably Warframe among the others). Due to that I might get automatically flagged for connecting from different locations (VPN software prioritizes low latency and low load servers and switch every now and then, sometimes to Netherlands sometimes to Czech as London servers get hammered during peak hours).



      2) Within my friend group we often buy each other games and send gifts. For example on recent Steam sale I've bought Monster Hunter World for all of them so we can play together. It works both ways and is in good sport - we don't expect anything in return but everyone participates however they can financially. Being someone who has 1028 games on Steam there isn't much they can give me that I don't already have, so instead they get me stuff in games (most notably some supporter packs in Path of Exile - which don't have any gift system but can be arranged via support). This is for context of our life long relationship. When DE finally released Warframe on Switch I've dropped every other game and went 200% super grind on Warframe - they asked me why and I've said I want to beef up my account as I don't have everything unlocked yet and I do not plan on buying any Platinum on consoles when it's not cross-platform. So they dusted their accounts, joined in and we played for few weeks - as returning players we all got -75% Plat within the span of two weeks. They're not nearly as hardcore about Warframe but they decided that it would be a shame for it to get wasted so we all bought it and when they were done with the game they donated me leftovers so I can buy missing stuff I want to have before transfering account to Switch. Due to private life emergency that emmerged at a time I've missed migration window and in the end didn't migrate but still had 4k plat on my account - no biggie, Switch version turned out to be barely playable turd in handheld mode so I'm not super salty about it, wouldn't play it anyway in it's sorry state. All plat was bought through Steam (so if they refunded at any point their Steam accounts would get irreversibly banned) and after contacting with them on the matter they confirmed none of their accounts were suspended (they can log in and play Warframe no problem, they also have the amount of plat they had when they left so my 4k missing wasn't transfered back to them either). I also literally NEVER sold anything to other players, I'm just buying prime parts that are out of rotation that I don't have yet so I couldn't ever receive fraudulent Platinum either. We're not randoms in Warframe either, we run 4-man clan with all blueprints unlocked (yes, even Hema and yes, I don't want to do Derelict Defenses ever again...).






      I didn't touch the game since Switch version release so I'm not exactly sure when the suspension occured and I can't narrow it down why. It freaks me out because given my track record (over 20 years ban-free) I've always dismissed "they banned me unfairly!" as sore looser cheaters trying to gain community sympathy. And yet, here I am... life is indeed a cruel mistress.

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    • To Marrond:

      1) DE's 2FA isn't mobile authenticator based. The forums are, but not the game-account.

      3) misconception: you don't get banned for having multiple accounts. You get banned for having the alt accounts interact with each other in the same session.


      1) DE addressed VPNs a while ago. You don't get banned for using them, but this was after 2FA was almost required. Maybe warning flags, but definitely not bans for indefinite amount.

      2) This appears to be the issue. You had your friends give you an obscene amount of plat for almost nothing. This counts as gaming the system, much like abusing multiple accounts to try to spam coupons (and give all the discounted plat to one account). Since you were the one who received the plat, DE probably assumed you were the main and your friends' accounts were the alts.

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    • Marrond wrote: I've noticed that my account shows 1 plat even though I had around 4k last time I've logged in

      Maybe you simply got hacked.

      Either way, same story as usual, go contact support, good luck, maybe don't plant a wall of text in front of their faces.

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    • well i was hit by a ban this morning while i was a sleep. and i was told i was using a cheating aplication eventhugh i dont use one on warframe. it also occured while i was asleep which makes a very odd statement of how did someone go on and use my account.. the only weird thing that occured was my pc getting over clocked when i was usng a seprate game that used the cpu clock speed while waiting on some things to finish.

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    • To Hennils and Kektklik

      Your account was temporarily restricted due to a suspicious login by an unauthorized third party.

      We have been investigating your account and can see that another player indeed accessed it and gifted/traded your Platinum to themselves. Any players found to be responsible for this activity have been banned from the game.

      Thanks god! I shat my pants in all colors by now - waited 24 days for answer. I was already crawling walls and biting nails playing worst scenario in my head over and over and over again.



      Long story short I had no malware or virus but one of the other pages I was using same password (mind you, I had same password for 6 years and never had a breach so this had to be rather recent development) was breached according to this excellent tool: Have I been Pwned. Checked all my other addresses and passwords and they're safe. Not only got my Excalibur Prime account back but also all the missing 3549 platinum! <3 Now I need to log-in and check if there are any mods missing and whatnot... which is probably impossible given amount of shit I've hoarded over the years.



      Thank you guys and [DE]Kim.

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    • Good Evening to everyone here in this Forum,

      My account has been suspended aswell and I haven't touched the game in a month, I am a founder aswell.

      It can be a wrong bannwave, a reason to believe is that there are so many people that got banned right now.

      I hope it is wrong and we soon receive our account back, wish the best of luck to everyone!

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    • My account got suspended too, after fighting kela de thaym

      i never use cheat apps,

      i never buy plats using 3rd party,

      never using background apps for bot or something like that,

      never scam another player,

      and then i got banned

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    • Weird, i left the game for 4 years, and my account still there, without any issue, no deletion or banhammer.

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    • A Lone Tenno
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